Once you are logged in and have navigated to your show home page, please reference What’s Included In Your Booth so you don’t order more than you need. Click on Order Services and scroll through the products and services available for your event.

We recommend ordering before the discount deadline to receive the best pricing on select items.

The pricing listed for each product is to rent for the show duration. Pricing includes delivery of these items to your booth during move-in and removal of the items during move-out.

Graphics such as fabric back walls or rigid substrate signage printed by AES can be purchased upon request.

For best pricing, we recommend you place your orders by the published discount deadline date.

Rental booths with optional upgrades are available online by navigating to the Order Services section and selecting Exhibit Rental.

For custom booths, please use the Contact Us link on the Homepage to request a consultation.

Certain events will require floor covering within your booth space, but each show is different. Please reference the Quick Facts on the Home Page of your event to view what flooring is included or not included for the show and venue and any flooring requirements.

We recommend ordering one of our flooring options with padding for identity and comfort within the booth space.

Padding and protective plastic are not required with your flooring order.

We recommend ordering single layer or double layer padding with your carpet for the comfort of the attendees and booth staff. Padding for vinyl flooring is also avaialable.

To keep your carpet clean during move-in, protective plastic is provided for 28 oz. Premier carpet and 48 oz. Supreme carpet. You may order protective plastic for standard grade carpet by navigating to Flooring > Padding & Protective Plastic.

The best way to save money is to submit your order before the published discount deadline. If an electrical layout is needed for your order, submit this by the discount deadline to be eligible for discount pricing. Orders placed after the deadline may be subject to increased rates up to 50% higher due to distribution planning requirements.

Ensure you work within the local labor union's rules and regulations, which are in place for the safety of you and other show participants. Troubleshooting issues such as overloaded circuits can be costly when electricians search for solutions to common mistakes.

If you are unsure about the type or amount of labor you need, please feel free to contact us prior to your arrival and be sure to place orders prior to the discount deadline.

If it is determined that you will need electrical labor, you will need to check in with the service desk. Be sure to check in as soon as you know you need the labor, not the time you want labor at your booth. This helps us schedule accordingly and avoid delays.

If you have any disputes regarding electrical services, please attempt to resolve these issues at show site. It is much easier to discuss any issues when both parties are present and can review the work.

• Review the layout of your exhibit, noting all items that require power. Consider lighting, computer equipment, machinery and charging for your own devices. Will any other rental items or show orders require power? If an item plugs into a standard wall outlet found in a home/office (North America), it will require 110/120-volt power. 208- or 480-volt power is generally used for machinery or industrial cooking devices and is ordered by single or three phase.
• Mark voltage and wattage or amperage (100 watts = 1 amp) requirements for each piece of equipment and its location in the booth. This information should be marked on a name plate or stamp usually located on the back or bottom of the equipment.
• For lighting, loads are dictated by the wattage of the bulbs.
• Total the wattage for the 120-volt devices in each area and select an outlet that meets or exceeds that total. Separate outlets should be ordered for each piece of equipment and/or power location to help minimize tripping breakers and power outages. It is always safer to slightly overestimate your power requirements. Wattage or amperages cannot be combined for 208- or 480-volt devices. Please order separate outlets for each.

If AES is the official service provider for electrical at your event, you can order outlets and necessary labor by navigating to the Home Page for your event, select Order Services > Utilities & Electrical > Electrical Outlets.

If AES is not the official service provider for electrical, we typically include the electrical contractor’s information under Forms & Resources > Non-AES Service Forms. If you do not see any electrical information listed here, please contact your show organizer for information on how to order.

If AES is the official service provider for electrical at your event, electrical installations must be performed by AES qualified labor. Labor is required for any electrical work over and above the delivery of outlets to the back wall of inline booths. Labor orders will automatically be input upon receipt of an electrical layout for under carpet installation or to connect any 208-volt or higher services (hook up). Dismantle labor for electrical services is automatically calculated and billed at 50% of the installation time.

To order electrical labor when AES is the official service provider for electrical, navigate to the Home Page for your event, select Order Services > Labor Services > Electrical Labor > Installation Labor.

If AES is not the official service provider for electrical, we typically include the electrical contractor’s information under Forms & Resources > Non-AES Service Forms. If you do not see any electrical information listed here, please contact your show organizer for information on how to order.

In-line and peninsula booths will find their main power source on the floor somewhere along the rear drape line of their booth. If you are in an island booth or you want electrical somewhere other than the rear of your booth, you will need to submit an electrical layout to let us know where you would like your main power source and any additional outlets to be placed within your booth.

A good electrical layout or floor plan includes a simple overhead view of your booth indicating the locations and load of each electrical outlet as well as the orientation of your booth within the show. The layout should be to scale and provide specific measurements to each outlet along with surrounding aisle or booth numbers to ensure accuracy. For island booths, a main power location must also be indicated as it is the location from which other outlets are fed.

When a layout, electrical order, and payment information have been received in advance, AES makes every effort to ensure that the floor work is complete before you arrive so there is no delay in assembling your booth. Once flooring has been laid, installing or changing electrical services becomes much more difficult and potentially costly. Ensuring your electrical layout is clear and detailed helps to save you time and expenses.

Many facilities are energy conscious and therefore turn off power overnight during show days. At the earliest, power is turned off ½ an hour after the show closes and restored no later than ½ an hour before the show opens the following day.

24-hour power is power that is continuously on 24 hours per day and does not turn off at night.

If your exhibit includes refrigeration equipment, an aquarium, or a programmable device that depends on uninterrupted power, you should consider ordering 24-hour service. Power is usually not turned off during move-in or move-out.

For planning purposes, you should assume that there will only be one connection point per outlet ordered. Power strips can provide additional sockets, but you will want to note that having more places to plug in does not mean you will have additional power.

For example, if you order a 500-watt outlet and plug in a light with four 100-watt bulbs, any lighting or equipment now plugged into a second socket cannot exceed the 100 additional watts.

Power strips are designed to trip at 1500 watts (or 15 amps), for safety purposes. Using a power strip with a 2000-watt (20 amp) outlet will reduce it to a 1500-watt outlet.

All orders exceeding 120-volt/20amps provide one connection point only. This connection point cannot accommodate power strips and will require labor for installation.

Exhibitors may use their own extension cords and power strips under the following conditions:

• The equipment must be 3-wire, 14 gauge minimum with a ground.
• The extension cords must be flat if they are to be laid under carpet. Labor is required to lay cords.
• All power strips must have circuit protection.

For safety reasons, exhibitors are not able to run any electrical wiring under any type of floor covering or where they may be concealed within a booth structure. The show's electrical contractor is liable for electrical installations and therefore must perform all floor or booth work.

Please order electrical labor through the service provider for this type of work.

Please carefully consider your carrier prior to arranging your shipment(s) to and from the event. Various carriers may have limited services that can affect timing and delivery procedures. This may result in delays and/or additional fees.

3-Way Logistics, provided by AES, is the preferred carrier for this event. Please call their specialists to arrange all inbound and outbound shipments at (909) 503-0572, or email aes@ThreeMHFAQsway.com. If you choose to use a carrier other than 3-Way Logistics, you will need to make all inbound and outbound arrangements.

Material Handling is the process of receiving a shipment from your carrier, including POVs, and managing onsite handling of the shipment throughout the event. This is a standard event procedure with associated fees typically based on shipment freight.

The Material Handling process includes:

• Unloading freight from your carrier once it arrives at the warehouse or show site receiving dock.
• Transporting your materials from the dock to your booth space.
• Removing empty shipping containers (boxes, crates, pallets) from your booth.
• Temporary storage of your empty shipping containers during the show.
• Returning empty shipping containers to your booth at the close of the event.
• Transporting your materials back to the loading dock for outbound service.
• Loading you freight into your carrier's transport vehicle for return shipping.

Material Handling, whether used completely or in part, are offered as a round trip service, and billed on the inbound freight of the shipment. Published rates apply to every CWT (100 lbs.) and fractional poundage is rounded up to the next CWT. Each shipment received is considered and billed separately.

Example: 375 lbs. rounded up to 400 lbs./100 lbs. = 4 x (rate) = $ or minimum charge, whichever is greater.

AES has adopted TwoMHFAQs rate classifications to minimize the guesswork and unpredictability of material handling fees.

Our 1R (OneMHFAQs-rate) classification is a round trip material handling rate with no added fees including overtime, special handling, marshaling yard, reweigh or warehouse add-ons. This applies to any single shipment greater than 40 lbs. or has TwoMHFAQs-way service.

The Small Package classification in an inbound-only rate to include smaller collateral shipments consisting of carons and envelopes no heavier than 40 lbs. per shipment gross.

Additional fees may apply to your shipment for the following reasons:

Early or Late to Warehouse: Shipments arriving to the Advance Warehouse before or after the designated deadline wil be charged an additional 30%.

Off-Target Fee: If your event has a targeted move-in or posted show site receiving schedule, your shipment must arrive during these hours. If your shipment is received outside of that published time frame, an additional fee of 30% will be charged.

Shipments Returned to Warehouse: Shipments returned to the warehouse at the close of the show for designated pickup will be charged 75% of the inbound rate classification with a 200 lb. minimum. Shipments must be picked up within 72 hours to avoid storage fees.

All shipments addressed to the advanced warehouse (please use the Advanced Warehouse shipping labels). AES will accept your shipments 30 days prior to show move-in (refer to the show schedule for exact dates).

Unless otherwise noted, the advanced warehouse will receive shipments Monday - Friday, 8:00am - 4:00 pm, excluding holidays. To avoid early or late fees, shipments must arrive within the dates published for the advanced warehouse.

Crates, skids, cartons, fiber cases and carpets will be accepted at the warehouse. Please do not ship oversized crates and/or crates weighing over 5,000 lbs., loose/uncrated shipments and/or machinery to the warehouse. Those items must be shipped directly to show site.

All shipments must have a bill of lading or delivery slip indicating number of pieces and freight. Certified freight tickets are required.

All shipments must be prepaid. No collect shipments will be accepted.

All shipments addressed directly to the show site (please use the Direct to Show Site shipping labels). Shipments must arrive during the published exhibitor move-in times only. Avoid shipping direct to show site in advance, as these shipments will be refused. If your shipment cannot be guaranteed to arrive during exhibitor move-in, please ship to the advanced warehouse.

All shipments must have a bill of lading or delivery slip indicating number of pieces and freight. Certified freight tickets are required.

Oversized crates, crates weighing over 5,000 lbs., loose/uncrated shipments, and machinery shipments must be shipped direct to show site to arrive during exhibitor move-in times.

All shipments must be prepaid. No collect shipments will be accepted.

Vehicles or mobile units for display. This includes self propelled (powered), rolling stock, towed and/or pushed vehicles/machinery (non-powered). Exhibitors or Agents with vehicles or mobile units will require spotting guidance to their respective booth locations. This guidance is required and provided by AES to prevent injury or damage to exhibitors, property of others, or when necessary to move obstacles in aisle ways.

Important Rules and Regulations

• Battery cables must be disconnected.
• Fuel tank must be at 1/4 tank or less.
• Gas cap must either be taped shut orhave lockable gas cap.
• At least 36" clear access or aisle around vehicle.
• Venue may require plastic or pan under oil pan.

If you have an outbound shipment, you must complete an AES Material Handling Agreement (MHA). MHA's will be available at the Exhibitor Services Desk and distributed if all services have been paid in full.

Upon completion of packing and labeling your materials, complete the MHA with all required information, and return it to the Exhibitor Services Desk. If you have any questions on how to complete the MHA, need shipping labels and/or shipping carrier service, please ask an AES Exhibitor Services Representative located at the Service Desk.

If you are not using the designated show carrier, you must call your carrier with pickup instructions. If your carrier fails to pick up your shipment, AES will either reroute your shipment with the designated show carrier or return your shipment to the local warehouse (fees apply), whichever is indicated on your MHA. Please be aware 'Return to Warehouse' service is not always available and your shipment will default to the reroute option.

In order for AES to ship or load out ANY materials from the venue, you must first fill out an AES Material Handling Authorization (MHA) form. You can visit the AES Service Desk on site to receive this form. Any open balances must be paid prior to receiving this form. Outbound shipping labels can be requested from the service desk at the same time.

Once your materials are packed and ready for outbound service, complete the MHA form and return it to the AES Service Desk. Label your containers and leave your shipments in your booth space.

In order for AES to remove exhibit materials within the scheduled timeframe, all outside carriers must check in with AES no later than the time indicated on the show schedule and published handouts.

If you choose to ship with UPS or FedEx, you must bring your own shipping labels, as AES is unable to provide these for you. Please contact UPS or FedEx to schedule your pickup.

Any materials left on the show floor and/or not claimed by your designated carrier by the deadline will be rerouted via the show carrier, or returned to the AES warehouse to await instructions at your expense.

We recommend making all logistic arrangements early. Try and use a reputable carrier familiar with trade show shipping and communicate the delivery/pickup schedule, show name, your booth number and exhibitor representative contact. Visit the AES Service Desk to make sure open balances are paid and begin the outbound paperwork requirements. Be sure to keep all copies of shipping paperwork for tracking and contact information.

If you should have any questions regarding any of the move-out process, please contact our support team at info@american-expo.com or call (916) 925-3976, or visit our service desk at the show site. It’s our pleasure to assist you.